At NA Parts LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase of diesel engine rebuild kits or engine overhaul parts, we offer a straightforward Refund and Return Policy to ensure your peace of mind.

1. Returns Eligibility:

• You may return unused and uninstalled items within 20 days from the date of purchase.
• Products must be in their original packaging, accompanied by the original receipt or proof of purchase.

2. Refund Process:

• Refunds will be processed to the original method of payment.
• Please allow 10 business days for the refund to reflect in your account.

3. Return Procedure:

To initiate a return, please follow these steps:

• Contact our Customer Service team at info@napartsllc.com] to obtain a Return Authorization (RA) number.
• Clearly label the package with the RA number provided by our Customer Service team.
• Ship the item(s) to the address provided along with the RA number.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
• We recommend using a trackable shipping service for returns.

5. Exchanges:

• If you wish to exchange a product, please follow the return procedure and place a new order for the desired item.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our Customer Service team within 10 days of receiving the product for assistance.

7. Non-Returnable Items:

• Customized or special-order items may not be eligible for return unless they are defective or damaged.

8. Cancellation Policy:

• Orders can be canceled within 5 hours of placement. Once the order has been processed or shipped, it cannot be canceled.

9. Contact Us:

If you have any questions or concerns about our Refund and Return Policy, please contact our Customer Service team at info@napartsllc.com].

NA Parts LLC reserves the right to update or modify this Refund and Return Policy at any time. Please check our website for the most current version.

Thank you for choosing NA Parts LLC. We appreciate your business, and we are committed to ensuring your satisfaction with our products and services.